Velocitii is an Evolutionary Company. We partner with brands and organizations to help them grow, innovate and build powerful connections with customers.
When you work with the Velocitii Professional Services Team, you not only benefit from our decades of experience working with some of the world’s best-known brands, you’ll get big picture strategy and direction on how to best meet your business goals and solve your toughest challenges.
Leverage the Velocitii Professional Services Team’s vast knowledge and experience to grow your company:
Contact Center Readiness Assessment Is your Organization ready for growth? Whether you are launching a start-up, setting strategic vision for an established corporation or somewhere in between, offering the best possible customer service and customer experience is key to every organization’s growth. Contact Centers are scaleable, versatile and often a game changing factor when creating the best possible customer experience.
Contact Center Consolidation The Velocitii Professional Service Team has decades of experience developing, launching and consolidating Contact Centers on shore, near shore and offshore. Looking to increase service success while decreasing costs? Let’s talk.
Customer Experience and the Customer Journey Customer satisfaction, customer retention and cost to serve are three key KPIs that ultimately define the long-term profitability of any business. What is Customer Journey Mapping and why is it important? Understanding the Customer Experience via the Customer Journey helps companies step into their customer’s shoes and see their business from the customer’s perspective. It sheds light on common customer pain points and gaps in service.
At Velocitii, we understand that tracing the customer journey via technology and cold data is not enough. We go beyond the analytics. We ask questions. We explore. We keep you at the forefront of how clients truly feel. Why? Because companies who truly value and understand their customers always win.
Connect with the Velocitii Professional Services team to find out more about optimizing and improving your customer’s experience.
Digital Transformation What is Digital Transformation and why is it important? Digital transformation is the process of integrating digital technology into your business and organizational activities, operations and customer service programs to improve customer experience and increase competitive advantage.
• Customer experience
• Operational agility
• Culture and leadership
• Workforce enablement
• Digital technology integration
Now more than ever, companies are rushing to meet digital demand in a quickly evolving marketplace. Think of Velocitii as your company’s transformation concierge. Velocitii’s Professional Services Team is standing by to help you and your team evaluate your current offerings, develop a Digital Strategy and set a plan to embark or continue on a digital transformation. Let’s get started.
Build Operate Transfer What is Build Operate Transfer? Build-Operate-Transfer (BOT) is a contractual relationship in which a company hires an outsourcing service provider to set up, optimize and run a Customer Service or business process center with the contractually stipulated intent of transferring the center to back to the company.
Velocitii’s Professional Services Team works with clients to help them transform their internal centers into successful programs of the modern economy, embracing digital and operational innovation as a central driver to success.
Ready to launch or a new center or take your current in-house service center to the next level? Connect with Velocitii’s Professional Service Team to set up a time to discuss your goals and how we can help you achieve them.
Seat Leasing What is Seat Leasing and how does seat leasing work? Seat leasing allows businesses to rent seats or office space for their employees in an established and fully equipped outsourcing center.
Staff seat leasing, or employee outsourcing, is an ideal solution for businesses needing professional and reliable assistance with managing human resources, payroll, and employee benefit services.
Connect with Velocitii’s Professional Service Team to set up a time to discuss your seat leasing needs.