Employee Stories

Kara’s Story

I started in May of 2016 as a temporary agent for a summer project. After falling in love with the company and the client I worked for, I quickly decided I wanted to do what I could to stay here. I was able to get into a team lead role and looked to the people above my position to teach me how to get further in a BPO company. In 2017, I moved into a supervisor position with a team of 6 for one program, and I am now a supervisor with multiple programs and over 20 agents.