Velocitii: At the forefront of emerging technology and people power, enabling agility and scalability for our Clients.
Cloud technology. Speech Analytics. AI (Artificial Intelligence.)
Velocitii ‘s next generation, cloud-based customer service delivery enables greater flexibility and efficiencies across client programs while ensuring the highest levels of security and regulatory compliance.
Velocitii’s AI-based analytics increase Customer Satisfaction while providing clear, focused insights to deliver an immediate impact.
Our adaptive delivery model scales and evolves with each Client’s dynamic customer service needs; alleviating stress, saving time and money.
"Our revenue is growing and my sales staff is much more productive. The Velocitii technology is state of the art. Their training and professionalism is truly commendable. They respond quickly and are extremely flexible." Chief Operating Officer, Technology Company
Here's how Velocitii's commitment to technological innovation and advanced team training sets our Clients up for success:
Swift configuration, testing and deployment, seamless updates and immediate access to the latest technology features and functions.
Customers and data are safe with Velocitii. 24/7 support and guaranteed uptime.
Customization and Flexibility
Velocitii provides each client a highly customized solution that evolves and scales according to their needs.
Custom reporting with insightful analysis and complete visibility.
Improved Operational Efficiencies
Robust technological visibility isn’t just critical for protecting data and customer information, its key for spotting issues and trends that can impact service, or unlock opportunities to increase productivity.
Omni Channel Delivery
Velocitii understands that effective customer service cannot be held to a single platform. Customers have different ways of communicating, so whether its via phone, text, email or chat, the Velocitii Team will help you craft unique service solutions that meet your customers when, where and how they are most comfortable communicating.