Save Money. Generate Revenue. Mitigate Risk.
The Velocitii Leadership not only has decades of experience creating solutions for the world’s most recognized brands, we’ve also played key roles in growing some of the world’s largest contact center companies.
How will Velocitii’s unique business model and experienced team set you and your brand up for success?
The Velocitii Difference
Lower Costs Compared to other BPO’s, Velocitii leverages significantly more value per staffed hour because of our unique ownership, streamlined management team and technology platforms. We do not have the overhead that traditional BPO’s carry, ensuring that Velocitii’s pricing is more competitive for higher quality solutions.
Increased Revenue Velocitii service and sales programs consistently out-perform internal Client and outsource partner deliveries. Customer satisfaction, customer retention and cost to serve are three key KPIs that ultimately define the long-term profitability of any business. Velocitii not only employs the latest in cloud technologies, NLP, RPL and AI, our business model makes it possible to pay frontline teams more than the industry average, giving Clients access to a highly qualified, highly educated, mature, loyal workforce with ability to scale. Without a doubt, Velocitii’s stellar service quality impacts reputation, brand recognition, increasing Customer Satisfaction, Customer Lifetime Value and ultimately revenue.
Lower Risk Velocitii creates solutions that provide our clients with exactly what they need to meet and exceed their business goals. We utilize the latest technology to design programs that are innovative, scaleable, while reducing costs and ensuring measurable outcomes.
At Velocitii we believe that delivery of KPI’s, performance metrics and service levels are just table stakes; they are the minimally acceptable result. How do we define Success?
Success is a proven understanding of our Client’s business goals and objectives; and the delivery of solutions that not only increase revenue and decrease costs, they exceed Client expectations.
Success is proven partnership, trust and transparency. At Velocitii, we keep Clients ahead of the competition by relentlessly evaluating and evolving programs and services to meet customer demand. Not only are we a seamless extension of our Client’s team, we deliver measurable outcomes, time after time after time.
“Velocitii took the time to understand our business and our members. They worked quickly and urgently to meet our needs and as a result our business has flourished.”
“Velocitii has become integral to our current and future success as the key cog in our sales and support processes.”
“The Velocitii technology is state of the art. Their training and professionalism is truly commendable.”
“Velocitii is the ideal partner.”
Read more testimonials and Velocitii Client success stories.
Interested in hearing more about how Velocitii can help your company grow, scale & achieve long term goals? Let’s book a time to talk about it.