Velocitii Announces Paul Martin as New Supervisor
Velocitii LLC, a full service BPO provider located in Upstate New York, is pleased to announce the appointment of Paul Martin to the position of Supervisor.
Paul brings nearly 30 years of healthcare customer service operations experience to Velocitii. His experience includes notable companies like Excellus Blue Cross Blue Shield, Univera Healthcare, and MVP Healthcare. He began his professional career at Excellus Blue Cross and Blue Shield where he held numerous positions of increasing responsibility, from Supervisor of Managed Care to Regional Manager of the Provider Triage Unit. At MVP, Paul managed a staff of over 35 as the Regional Claims Manager. He also served as the Director of Operations at Univera Healthcare where most notably he managed a team of over 65 employees and facilitated the work from home program for the Operations division.
When asked why he joined Velocitii, Paul shared that it was the small, hometown feel. “Customer service can be a very demanding position” he states, and Velocitii’s culture and values seemed like a perfect fit at this point in his career. “No two days in customer service are alike, you learn something new every day.”
“We are very excited to have Paul join the Velocitii team. His extensive experience in the Healthcare industry will be a huge asset for us as we continue to grow our Healthcare business.“ Heather Smith, COO of Velocitii