At Velocitii, we embody a commitment to progress and community impact, rooted in a vision that transcends the ordinary. Established in 2014 and headquartered at the historic Olde Pickle Factory in Upstate NY, Velocitii isn’t just an engagement center —it’s a catalyst for positive change and growth. From humble beginnings with a team of six, our transformation has been extraordinary, positioning us as a significant player in on-shore Business Process Outsourcing Services. Our journey is driven by a mission larger than ourselves: to create opportunities and foster meaningful connections within the communities we serve.
Backed by our executive management team, boasting over a century of collective BPO experience, Velocitii stands firm in its commitment to this mission. We don’t just support clients seeking to outsource their customer service and Backoffice work; we champion businesses that recognize exceptional customer service as a core business pillar.
Our growth isn’t just about numbers—it’s about impact. Year after year, we’ve expanded, contributing to job creation and empowerment across our community and our clients’ businesses. We take pride in our all-inclusive approach to BPO services, emphasizing not only excellence in operations but also our dedication to cultivating a dynamic and supportive workplace culture.
Every interaction, every partnership, is an opportunity to make a tangible difference. Choosing Velocitii isn’t just selecting a service provider; it’s joining hands with a company that believes in sustainable growth and impactful solution. Join us in our pursuit of meaningful progress, where every partnership signifies a step forward for our clients, our team, and the communities we proudly serve.
Velocitii’s mission is to create jobs and build careers in the western New York region while providing an exceptional experience for our clients and their customers.
To excel in service to our clients by being an employer of choice with engaged, driven and satisfied employees.
The concept of community is at the heart of everything we do at Velocitii. The mission to build a thriving workplace is grounded in our belief that we are part of something bigger than ourselves. When our clients win, our team wins, and our community wins.
"Velocitii explained to us they are an extension of our team. I told the other managers here "they're us"... I was blown away by the similarities. Culturally it was just a great fit."
"Velocitii truly took the time to become an extension of our business. Through their expertise, they quickly provided the solution we needed and became one of our high-performing programs."
"I just wanted to take the time to thank your entire staff for the fantastic services you have provided to us. Your staff has not only been extremely knowledgeable but also very professional. We have had other support organizations in the past, but Velocitii has been much more than we have expected as a service provider. Please let each member of your staff know that they are tops."