• recruiting@velocitii.com
  • solutions@velocitii.com
  • (855) 702-5874
Velocitii

BPO Services

  • HOME
  • OUR COMPANY
    • Why Velocitii
    • Our Leadership
    • Awards
  • News
  • Outsourcing Services
    • Why Outsource?
    • Customer Care
    • Revenue Generation
    • Back Office Support
    • Business Process Transformation
    • Federal
  • Careers
    • Careers
    • Culture
  • Contact Us
Velocitii Leadership Team

Our Team

Our Leadership

  • LinkedIn

Heather Smith

CEO/COO
  • LinkedIn

Brian O’Neill

VP OF SALES
  • LinkedIn

Jeff Brandt

CIO

Our Management Team

  • LinkedIn

Mike Bassett

Director of Training and Quality Assurance
  • LinkedIn

Kristine Hughes

Director Of Operations
  • LinkedIn

Michael Sauvageau

Brand Manager
  • LinkedIn

Virginia Jenson

Director of Human Resources
  • LinkedIn

Kimberly Balcerzak

Finance Manager
  • LinkedIn

Polly Morien

Recruiting Solutions Lead
Velocitii Logo
  • Facebook
  • LinkedIn
  • Instagram

Our Address
711 Park Ave, Ste 500, Medina, NY 14103

Ask an Expert
(855) 702-5874 or (585) 203-9169

Email Us
solutions@velocitii.com

Top Place to Work Rochester 2023
USA Today - Top Work Places 2025
Top Work Places 2024 - Democrat and Chronicle Rochester NY

Our Address
711 Park Ave, Ste 500, Medina, NY 14103

Ask an Expert
(855) 702-5874 or (585) 203-9169

Email Us
solutions@velocitii.com

Latest News

  • December 4, 2025Velocitii Wins 2025 Top Workplaces Culture Excellence Award for Woman-Led Top Workplaces
  • November 20, 2025Velocitii Named One of Rochester’s Best Women-Owned Businesses
  • November 4, 2025Velocitii Honored as a 2025 OnCon Icon Top 50 Executive Team Winner
Copyright © 2026 Velocitii. All rights reserved.
  • Why Velocitii
  • Services
  • Privacy
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT