Employee Stories

Mia’s Story

I started at Velocitii in September of 2020 as a Temporary Customer Service Representative for a healthcare insurance company. With this client, I expanded my opportunities by changing from a morning shift to a night shift. The morning shift was just taking inbound calls but moving to the night shift allowed me the opportunity to make outbound calls and do video chat calls with prospects. It was a great experience overall; I loved the environment and knew I wanted to stay.

At the end of my Temporary assignment, I discovered that Velocitii had more openings. I applied for another position supporting a different healthcare client and got the job! I started with this healthcare client in December of 2020, expanding my knowledge of Medicare supplements and dental policies. Since then, I have been trained to handle Provider calls, dental calls, and Hospital Indemnity. Several months ago, I had the amazing opportunity to be cross trained on another program where I assist people with their automotive insurance needs. I love my job and the ability to expand my knowledge to help our clients and customers! I can’t wait to see what other opportunities Velocitii offers me to move forward in the future!