Revenue Generation

We focus on moving your customers through the sales cycle from acquisition through onboarding to account retention, resulting in lower acquisition costs and optimized profits.

Across industries, products, and solutions, we have a proven track record of success in:

  • Sales Outsourcing
  • Customer acquisition
  • Customer onboarding
  • Welcome & win-back programs
  • Loyalty & retention programs
  • Cross-sell & Up-sell opportunities

Our Services in Action

Energizing Health Insurance Enrollment

37 .4%

New Enrollment Members

Client:

A federal employee healthcare insurance organization looking to improve customer service and grow new membership enrollment.

Initial Business Challenge:

  • Desire to create a “win-back” team to contact previous customer who had migrated to another provider
  • Needed ability to flex staffing of Inside Sales team based on seasonal need
  • Desired BPO partner with similar employee-focused culture

Solution:

  • Launched steady state team of 4 agents
  • Augment staffing to support Open Enrollment season. In 2019, additional staffing = 45 agents: growing to 85 in 2021
  • Trained agents to identify callers by demographic type in order to offer best fit in healthcare coverage options

Customer Experience Enhancements:

  • 37.4% of all new open enrollment members were linked to a Velocitii interaction
  • Velocitii achieved a 14.3% conversion rate: 1 in 7 interactions with the Velocitii inbound sales team resulted in new enrollment
  • Conversion rate is double that achieved by the organization’s internal team
  • Consistent QA Score of 94% or greater

Ask an Expert

Leverage the Velocitii team’s vast knowledge and experience to grow your company. Talk to one of our Outsourcing Consultants today to learn more.

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