The past two years have changed the BPO industry drastically. Camilo Quintero, a digital transformation leader states “If there is something constant right now in any country in the world, things are in the middle of a convergence.” Digital efforts have been drastically exaggerated, and now those concepts are our reality.

https://nearshoreamericas.com/nearshore-forum-the-changing-role-of-the-digital-leader/

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