Outsourcing solutions can revolutionize the way that YOU do business
Outsourcing is not just about saving money anymore. It’s seen as a critical tool in innovation. Today, outsourcing is about collaborating with partners in the marketplace to integrate services an organization cannot quickly build on its own to innovate, transform, propel its growth, and unnerve its competitors.
The value of outsourcing include the ability to:
Solve capacity and attrition issues
Reduce costs while enhancing the customer experience
Gather real-time, actionable insights
Focus on your core business
Enable transformational change
Years Of Experience
Velocitii shares the values of putting the consumer first and ensuring that each human-to-human interaction is friendly, authentic, and helpful.”
Manager of Consumer Engagement
Pernod Ricard USA
The Velocitii Approach
Real People. Real Connections. Real Results.
The Velocitii service model is built on an accessible, nimble, transparent, and empowered approach. We create and nurture curiosity in our front-line teams to unlock opportunities and increase productivity. Our unique approach is to leverage Real People making Real Connections delivering Real Results. Velocitii is not only a seamless extension of your brand, we become your trusted partner and confidante. We innovate and collaborate with you to create powerful and sustainable growth for your company.
US Based Workforce – Predominantly in Western NY
Experienced CX Professionals
Extensive CX/BPO Experience in Leadership Team
Omni-channel Support – Your customers have the power to choose
Every connection powered by human interaction
Positive and seamless customer experience, regardless of channel
Improved Customer Experience
Optimal ROI through increased revenue & customer retention
Improved first call resolution as a result of increased customer insights
Our Services in Action
Launching an Entirely New Customer Service Team
A fast-growing retail convenience store chain based in the United States.
Velocitii is an evolutionary company with decades of experience working with some of the world’s best-known brands. We partner with organizations to help them grow, innovate, and build powerful connections with customers.
Velocitii will become your valued partner, not just another vendor.
Your customers deserve the best
We partner with clients who are equally as dedicated to providing the best service to their customers. Our employee-centric culture is founded on the belief that employees that feel valued will in turn provide the best service. We selectively match our representatives to each partner so they embody your brand at every customer touchpoint.
Connect Velocitii with your customer base and make their experience the top priority.