According to Forbes, the pandemic has changed customer service for good-as many consumers are now in favor of ecommerce. Brands will need to continue to improve the process of home delivery and online chat/AI to accommodate to consumer behaviors, leaving the more empathetic issues to humans. Is your customer service team equipped to handle these changes?

#CustomerService #Outsourcing

https://www.forbes.com/sites/forbesbusinesscouncil/2021/04/02/how-the-pandemic-has-changed-customer-service/?sh=7e76dc582374

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