Velocitii LLC, a leading onshore BPO provider, is excited to announce a strategic partnership with Pernod Ricard USA to support their product consumers with white glove service across their broad portfolio.
Pernod Ricard USA owns distinguished brands like Jameson Irish Whiskey, The Glenlivet, Chivas Regal, Absolut, and many more. Pernod Ricard takes immense pride in every customer interaction with their brands and therefore, choosing a partner that mirrors their beliefs was paramount. “As a company that prioritizes conviviality, our engagements with our consumers are a top priority for Pernod Ricard USA. Velocitii shares the values of putting the consumer first and ensuring that each human-to-human interaction is friendly, authentic, and helpful. The team has provided us with the empathetic insight of an agent and impressive professional experience helping us to lay groundwork and optimize.” shares Dana Roberts, Manager of Consumer Engagement with Pernod Ricard USA.
”Convivialité, French for friendliness, personifies both Velocitii and Pernod Ricard’s perspective of how every customer should be treated. Heather Smith, COO of Velocitii states “I am elated to align with a company that upholds and instills the same values that we do, not only that of ‘customer first” but also as it relates to building and maintaining an employee-centric culture.” Velocitii could not be more thrilled to start this partnership with the Pernod Ricard USA team and looks forward to a long-term relationship.
Velocitii, headquartered at the Olde Pickle Factory in upstate NY is a Business Process Outsourcing company focused on customer engagement. Velocitii delivers the full suite of onshore, contact center services. Our mission is to create jobs and build careers in the upstate New York region while providing an exceptional experience to our clients’ customers.
About Pernod Ricard:
Pernod Ricard’s brands are distributed across 160+ markets and by its own salesforce in 73 markets. The Group’s decentralized organization empowers its 19,000 employees to be true on-the-ground ambassadors of its vision of “Créateurs de Convivialité.” As reaffirmed by the Group’s strategic plan, “Transform and Accelerate,” deployed in 2018, Pernod Ricard’s strategy focuses on investing in long-term, profitable growth for all stakeholders.