Medina, NY – September 25, 2025 – Velocitii is proud to announce that the Orleans County Chamber of Commerce has recognized the company as its 2025 Business of the Year. The award will be presented at the Chamber’s annual awards celebration on October 23 at the White Birch Golf Course in Lyndonville.
Founded in 2014 with the mission of creating jobs in Western New York, Velocitii has grown from just six employees in the Olde Pickle Factory on Park Avenue in Medina to a dynamic business process outsourcing (BPO) company employing more than 180 people. Today, Velocitii supports clients across industries such as healthcare, waste management, hospitality, e-commerce, auto insurance, and technology.
Velocitii specializes in customer service, back-office support, and specialized industry solutions, delivering what it calls “white glove service” to clients’ customers. At the core of its success is a people-first culture that emphasizes employee support and engagement. The company believes that when employees feel valued, they can deliver exceptional service that drives results for clients.
This focus on culture has led to multiple recognitions, including being named a Top Workplace in the Rochester region for three consecutive years, with national recognition in 2025. Velocitii has also earned Culture Excellence awards for Purpose and Values, Employee Well-Being, Innovation, Employee Appreciation, Compensation and Benefits, and Work-Life Flexibility. In 2024, the company was listed among the Greater Rochester Chamber Top 100 fastest-growing privately owned companies.
Beyond its client services, Velocitii remains committed to its community and employees. The company offers Volunteer Time Off to encourage giving back, holds monthly town hall meetings, and provides channels such as a “What’s On Your Mind” suggestion box to keep employee voices front and center. Regular recognition programs, including weekly shoutouts, Core Value Awards, and Employee of the Quarter honors, further highlight its people-driven approach.
“We are honored to receive this recognition in the community we call home,” said Heather Smith, CEO of Velocitii. “Velocitii was built on the belief that creating opportunities for people, our employees, our clients, and our community drives lasting success. Being named Business of the Year is a proud moment for our entire team.”
elocitii is grateful to the Orleans County Chamber of Commerce for this honor and looks forward to continuing its commitment to growth, connection, and opportunity in Orleans County and beyond.
About Velocitii
Velocitii partners with brands and organizations to create opportunities, build customer connections, and drive business growth. Specializing in customer service, back-office support, and specialized industry solutions, Velocitii delivers high-quality, scalable services tailored to client needs. With a strong focus on culture and employee engagement, Velocitii fosters an environment where teams thrive, resulting in consistent performance excellence.
Learn more about Velocitii: https://velocitii.com/get-started